This is crazy, Ryan Block of Engadget and GDGT trying to cancel his Comcast service.
Is that a revolver cylinder spinning at 1:15 ?
That phone rep is a dick. What does he not understand about "I'm not answering your questions, disconnect my service."
This is the real life representation of this:
He gets a cookie for staying calm and polite throughout that ridiculous charade of "customer service."
Comcast responded on their blog.http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
I believe 0% of their statement.
I believe 100% of it. The problem is the positive and negative incentives that are put in place that drive people to treat others this way.
Can you disconnect our Comcast service?Can you disconnect our Comcast service?Can you disconnect our Comcast service?Say 'what' again, I dare you, I double dare you motherfucker, say what one more goddamn time!
Man, this was just about as hard as it was for me to try to SIGN UP for their service.
I was only trying to give them my money, and they wouldn't even sign me up.